Shipping & Returns

Shipping

Your Earth Esim will be delivered instantly to your email after purchase, complete with clear step-by-step installation instructions. If you don’t see it right away, please check your spam folder, as it may have landed there by mistake.

If you run into any issues with your eSIM contact us. 

Returns

Our 7-day change-of-mind policy has you covered for your original eSIM purchase, our policy doesn't extend to any top-up packages added. To be eligible for a refund, one of the following must apply:

Your eSIM hasn’t been installed on any device

We’ll confirm this on our end, and if everything checks out (our decision is final), you’ll receive a full refund to your original payment method.

The following eSIM plans aren't covered by our 7-day change-of-mind policy covering the following countries:-

  • Aruba
  • Andorra
  • Benin
  • Belize
  • Bermuda
  • Fiji
  • Guinea
  • Gambia
  • Guyana
  • Haiti
  • Lebanon
  • Lesotho
  • Mayotte
  • Rwanda
  • Sierra Leone
  • Suriname
  • Togo
  • Timor-Leste
  • Trinidad and Tobago
  • Vanuatu
  • Zimbabwe

 

Your eSIM was installed, but no data was used

Even 1KB counts as usage, so it must be completely untouched. We’ll verify this as well—our decision is final. A 10% restocking fee may apply, and refunds will be issued to your original payment method. The following eSIM plans are ineligible for a refund once installed:-

 

  • Afghanistan 6GB eSIM
  • Asia Pacific Region 6GB eSIM
  • Bhutan 6GB eSIM
  • Congo 6GB eSIM
  • Democratic Republic of the Congo 6GB eSIM
  • Faroe Islands 6GB eSIM
  • Ghana 6GB eSIM
  • Global 140 Region 6GB eSIM
  • Greenland 6GB eSIM
  • Guam 6GB eSIM
  • Iran 6GB eSIM
  • Laos 6GB eSIM
  • Madagascar 6GB eSIM
  • Maldives 6GB eSIM
  • Mongolia 6GB eSIM
  • Nauru 6GB eSIM
  • Nepal 6GB eSIM
  • Nicaragua 6GB eSIM
  • Niger 6GB eSIM
  • Northern Cyprus 6GB eSIM
  • Palestine 6GB eSIM
  • Papua New Guinea 6GB eSIM
  • Samoa 6GB eSIM
  • San Marino 6GB eSIM
  • Nordic 9 Region 6GB eSIM
  • Solomon Islands 6GB eSIM
  • Svalbard & Jan Mayen 6GB eSIM
  • Tajikistan 6GB eSIM
  • Taiwan 6GB eSIM
  • Tonga 6GB eSIM
  • Uganda 6GB eSIM
  • Vatican (Holy See) 6GB eSIM

 

Our Change of Mind policy is here to keep things flexible—but to make sure it stays fair for everyone, we may decline requests if we spot signs of misuse. This could include repeated refund requests from the same customer or bulk orders followed by multiple refund claims.

After 7 days no refunds are issued even if your phone’s playing hard to get (locked or incompatible), or if you jump the gun and activate your SIM too early.

To submit your refund request contact us within 7 days of your purchase and we'll take care of the rest