Shipping & Returns

Shipping

Your Earth Esim will be delivered directly within 30mins to email after purchase with complete step-by-step installation instructions. If you don’t see it right away, please check your spam folder, as it may have landed there by mistake.

If you encounter any issues with your eSIM, please get in touch with us. 

Returns

Our 7-day change-of-mind policy has you covered for your original eSIM purchase, our policy doesn't extend to any top-up packages added. To be eligible for a refund, one of the following must apply:

Your eSIM hasn’t been installed on any device

We’ll confirm this on our end, and if everything checks out (our decision is final), you’ll receive a full refund to your original payment method.

The following eSIM countries & eSIM plans aren't covered by our 7-day change-of-mind policy and are strictly non-refundable.

Your eSIM was installed, but no data was used

Even 1KB counts as usage, so it must be completely untouched. We’ll verify this as well—our decision is final. A 15% restocking fee will apply and refunds will be issued to your original payment method.

The following eSIM countries & eSIM plans aren't covered by our 7-day change-of-mind policy and are strictly non-refundable.

Our Change of Mind policy is here to keep things flexible, but to make sure it stays fair for everyone, we may decline requests if we spot signs of misuse. This could include repeated refund requests from the same customer or bulk orders followed by multiple refund claims.

After 7 days, no refunds are issued even if your phone’s locked, incompatible, lost, travel plans change, or your eSIM was activated too early.

To submit your refund request, contact us within 7 days of your purchase and we'll take care of the rest.