Shipping & Returns

Shipping

Your Earth Esim and step-by-step installation guide will be sent to the email address provided with your order within 30 minutes. Please check your spam or junk folder if your email hasn’t arrived within 30 minutes before contacting us. 

For any assistance with your eSIM, get in touch with our support team.

Returns

Our 7-day change-of-mind policy has you covered for your original eSIM purchase. Our policy doesn't extend to any additional data packages, plan extensions or Travel Protection purchases.

To be eligible for a refund, one of the following must apply:

Your eSIM hasn’t been installed on any device

We’ll confirm this on our end, and if everything checks out (our decision is final), you’ll receive a full refund to your original payment method.

The following eSIM Plans aren't covered by our 7-day change-of-mind policy and are strictly non-refundable.

Your eSIM was installed, but no data was used

Even 1KB counts as usage, so it must be completely untouched. We’ll verify this as well; our decision is final. A 15% restocking fee will apply, with refunds being issued to your original payment method.

The following eSIM countries & eSIM plans aren't covered by our 7-day change-of-mind policy and are strictly non-refundable.

Our Change of Mind policy is here to keep things flexible, but to make sure it stays fair for everyone, we may decline requests if we spot signs of misuse. This could include repeated refund requests from the same customer or bulk orders followed by multiple refund claims.

After 7 days, strictly no refunds are issued, even if your device is locked, incompatible, lost, travel plans change or your eSIM was activated too early.

Submit your refund request online within 7 days of purchase, and we’ll take care of the rest.